Frequently Asked Questions About Smith's
For more than 15 years, we at Smith's Plumbing, Heating & Air have been providing solutions to a wide range of HVAC and plumbing problems for our customers in Memphis, Arlington, and beyond. Our company has collected some of the most common questions asked by our customers. We hope you find the answers provided on this page useful!
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Yes, our team is available 24-hours a day to resolve emergency plumbing, heating, and cooling problems throughout Greater Memphis, Arlington, and the surrounding communities.
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Smith's Plumbing, Heating & Air provides a full range of plumbing and HVAC services, including drain cleaning, sewer repair, water heater service, AC repair and installation, furnace repair, and more. Whether you need routine maintenance, emergency repairs, or a complete system installation, our experienced team is ready to handle all your plumbing and HVAC needs.
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Yes, our team of plumbers and HVAC technicians is fully licensed and certified, with over 15 years of hands-on experience serving homes across the Greater Memphis and Arlington areas.
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Yes. We offer financing options on qualifying installations and repairs. We know a major plumbing or HVAC job isn't always planned, and we want to make sure the cost doesn't stand between you and getting it fixed right. Visit our Financing page or ask when you call for current options.
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Our team strives to provide prompt service. Depending on availability, we aim to have a plumber or HVAC technician at your home as quickly as possible.
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Yes. We offer maintenance services for both plumbing and HVAC systems to help prevent issues before they start.
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Smith's Plumbing, Heating & Air combines over 15 years of local experience with licensed technicians, transparent upfront pricing, and a genuine commitment to Memphis, Arlington, and the surrounding communities. Whether it's a plumbing repair or an HVAC installation, every job is backed by our dedication to quality workmanship and customer satisfaction.
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Our licensed company is committed to delivering top-notch customer service because we think our customers deserve the very best. The needs of our customers are so important to us that we are available 24/7! No matter what time of day, we will be there for you when you need our help. We are proud to have an A+ Rating with the Better Business Bureau. Our company’s founder has also shown the expertise necessary to obtain a Tennessee and a Mississippi Master Plumber's License. We have the skills and state-of-the-art equipment needed to provide effective and professional service every time.
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Smith's Plumbing, Heating & Air has served Greater Memphis and Arlington since 2010. As a locally rooted company, we understand this area's homes, its infrastructure, and what weather demands from both plumbing and HVAC systems year-round.
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We serve all of Greater Memphis, including Bartlett, Germantown, Collierville, Arlington, Lakeland, Millington, Munford, Atoka, Covington, Horn Lake, Olive Branch, Southaven, Hernando, and more. Not sure if we cover your area? Give us a call, and we'll let you know.
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We provide transparent, upfront pricing so you know exactly what to expect before any work begins. Our standard service dispatch fee is $59, and we clearly explain all costs before starting the job.
If you’re a member of our Total Care Club, your dispatch fee is waived.
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Yes, Smith's Plumbing, Heating & Air is a locally owned company with offices in Memphis and Arlington. We're also active in the community, including 901 Gives and participation in other local initiatives.
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Yes. Our Total Care Club membership is designed to keep both your plumbing and HVAC systems running at their best year-round.
Members receive two system inspections and four precision tune-ups annually, plus no trip charge or dispatch fee, no after-hours charges, 10% off repairs, priority emergency service, and a monthly raffle entry.
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We want to make things as easy as possible for you, which is why we accept cash, checks, all major credit cards, and we also offer financing options for larger jobs.
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For standard after-hours and weekend calls, our dispatch fee does increase from $59 to $89. However, if you're dealing with a true emergency, we won't tack on extra charges.
If you're a Total Care Club member, we waive all after-hours and dispatch fees entirely. One more reason to join the club!
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In most cases, yes — we'll need someone there to let our technician in and walk through the work with you. That said, every situation is different, and our dispatcher will go over the details with you when you schedule your appointment.
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Absolutely. We stand behind our work with a 1-year labor warranty on every job we complete. Warranty coverage on parts can vary depending on the type of repair or installation — your technician will walk you through exactly what's covered before work begins so there are no surprises.
More questions? Call Smith's Plumbing, Heating & Air at (901) 290-1110!
If you still need to have a question answered, please don’t hesitate to call our office for the information you need. We are here to help you find an effective and quick HVAC and plumbing solution!
5-Star Service That Speaks for Itself Hear From Smitty's Fans
Smith’s has earned over 3,000 5-star reviews because we treat every home like our own.
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“It started with Brock, a proficient, patient, helpful, thorough, and courteous representative of Smith’s Plumbing who arrived at scheduled time.”- Magda F.
I am an extremely pleased customer!
"It started with Brock, a proficient, patient, helpful, thorough, and courteous representative of Smith’s Plumbing who arrived at scheduled time. With 3 bids on hand, after Brock responded to my questions on different brands of tankless, position of gas and water pipes, along with a competitive price, It was an EASY decision to have Smith’s Plumbing replacing my 2 tanks water heater with a Rinnai RSC 199 tankless! Respectful, pleasant, and skillful install crew, Cody and Eli along with roofer Scott, took great care to protect wood floor and extra careful with hauling equipment up and down the stairs. The tankless water heater was up and running prior to 5PM on the same day. Rest assured it was my first and surely not my last experience with Smith’s Plumbing as I am an extremely pleased customer!"- Magda F.![]()
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“Best customer service I have ever received!”- Lynn K.
I can highly recommend Smith’s plumbing!
"I can highly recommend Smith’s plumbing! Will Newman came and helped us uncover a leak that was coming from under our refrigerator. Will took the time to make a video report for our insurance adjuster and also made a call to a water mitigation company that showed up the next morning. Best customer service I have ever received!"- Lynn K.![]()
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“Great job! The crew was friendly and courteous, which is a plus for me, great customer service goes a long way.”- Former Client
They did everything we discussed at an affordable price!
"Great job! The crew was friendly and courteous, which is a plus for me, great customer service goes a long way. I was well informed of the process for the project. They did everything we discussed at an affordable price. I appreciate how they refilled my yard back. It will be easier to get my lawn back in shape and summer ready."- Former Client![]()
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“They made my situation priority and got me taken care of in no time.”- Raven W.
Exceptional service from the front desk to the technician!
"Exceptional service from the front desk to the technician! They made my situation priority and got me taken care of in no time. My technician was Mr. Brock and up front and honest from the jump. Very knowledgeable, clean, respectful and efficient. I would recommend Smith's Plumbing Services to anyone I know! Not to mention, affordable!"- Raven W.![]()
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“I would recommend to anyone their services, they were upfront on costs and their estimates.”- Reggie W.
Their technicians and management were very professional and helpful.
"Smith Plumbing was awesome and went beyond normal procedures to provide us the support we needed to stop a main line water leak at our home. Their technicians and management were very professional and helpful. I would recommend to anyone their services, they were upfront on costs and their estimates. My wife and I appreciate their service and won't hesitate to call again on any plumbing issue we or friend and family incur."- Reggie W.![]()
WHAT MAKES US THE WISE CHOICE?
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We have over 15 years in business serving the community.
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We offer emergency appointments and are available 24/7.
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We provide upfront pricing, so you know what you will pay.
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We're locally owned and stay very involved in our community.
Start Saving with Our Total Care Club
Maintenance Membership
Protect your home, your comfort, and your budget. Sign up today for year-round peace of mind.
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