Germantown Plumbing and HVAC Services
A Trusted Team Keeping Your Systems Running
Smith's Plumbing, Heating & Air started in 2010 with one truck, one plumber, and Dustin Smith's answer to a problem he kept seeing across the trades: companies that charged for work they couldn't explain and disappeared when something went wrong. Our team has grown past 50 licensed professionals since then, holding an A+ rating from the BBB and over 3,000 five-star reviews.
What that record buys you is narrow and useful. When a technician walks into your house, the diagnosis comes from a team that has repaired the same equipment, on the same water supply, through the same summers, for well over a decade. That means fewer parts ordered on a guess and fewer return trips you have to be home for.
Need plumbing or HVAC help in Germantown? Call (901) 290-1110 or schedule service online, any hour, any day.
One Call Instead of Three
Homes rarely fail in one category at a time. A water heater quits the same week the AC starts short-cycling, and hiring separate companies means two diagnostic fees, two schedules to coordinate, and no one accountable for the overlap where the problems occur.
Census figures put the median Germantown home at a 1983 build, with about 58 percent of the housing going up in the 1970s and 1980s. That's a market where systems have been replaced once already, and the second replacement is the one you're facing, which is a different diagnostic problem than a house with original equipment.
One licensed team covers the systems throughout your home:
- Heating and cooling
- Plumbing repairs and drain service
- Water heaters and filtration
- Sewer and pipe work
- Indoor air quality
One invoice, one warranty conversation, one number to call if something needs a second look. That's the working difference between a whole-home team and a list of specialists you manage yourself.
The Work You'd Otherwise Have to Send Out
Several of our services are ones a homeowner usually must source from a separate contractor, which adds a trip fee, a scheduling gap, and a diagnosis you have to take on faith because nobody else saw it.
Our crew handles the specialty work in-house:
- LightRay trenchless sewer service – We rebuild a failed sewer line through a small access point instead of trenching the yard, so you skip the landscaping bill that usually follows a sewer replacement.
- Sewer laterals and cleanouts – Germantown holds the homeowner responsible for the lateral running from the house to the connection at the street main, and the cleanout that opens it sits on your property. We locate it, camera the line, and repair the failing section instead of the whole run.
- Slab leak detection – We locate a leak beneath the foundation before anyone opens the concrete, which keeps the repair targeted and the demolition minimal.
- Whole-home water filtration and testing – Local supply comes from the Memphis Sand Aquifer, and the city's own testing finds iron in the raw water, which at times settles in the distribution system and appears as red or rusty water at the tap. We test what's reaching your fixtures and fit filtration sized to the result, so you're treating what the test found instead of guessing.
- Gas line work and leak detection – We install and repair the lines feeding your furnace, water heater, and range, and we find gas leaks without routing you to a second company.
Each of these stays on a single work order with a single crew, which affects what you pay and how long you wait.
Why Neighbors Keep Handing Out Our Number
Referrals are still where most of our work comes from, and that's worth something to you as a shortcut. Over 3,000 five-star reviews and an A+ BBB rating make up a record you can check in a few minutes, before anyone is standing in your kitchen.
Read the reviews, and you'll notice they name individual technicians. Customers remember who walked them through the problem and stood behind the fix, which is a more useful signal than anything a company writes about itself.
If you've been burned before by a contractor who overpromised and underdelivered, our record is the fastest way to check the difference. Reach out to our office if you'd rather talk the problem through before scheduling a visit, and Smith's Plumbing, Heating & Air will give you a straight answer either way.
For plumbing, heating, and cooling service across Germantown and the surrounding area, call (901) 290-1110 or book online.
5-Star Service That Speaks for Itself Hear From Smitty's Fans
Smith’s has earned over 3,000 5-star reviews because we treat every home like our own.
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“It started with Brock, a proficient, patient, helpful, thorough, and courteous representative of Smith’s Plumbing who arrived at scheduled time.”- Magda F.
I am an extremely pleased customer!
"It started with Brock, a proficient, patient, helpful, thorough, and courteous representative of Smith’s Plumbing who arrived at scheduled time. With 3 bids on hand, after Brock responded to my questions on different brands of tankless, position of gas and water pipes, along with a competitive price, It was an EASY decision to have Smith’s Plumbing replacing my 2 tanks water heater with a Rinnai RSC 199 tankless! Respectful, pleasant, and skillful install crew, Cody and Eli along with roofer Scott, took great care to protect wood floor and extra careful with hauling equipment up and down the stairs. The tankless water heater was up and running prior to 5PM on the same day. Rest assured it was my first and surely not my last experience with Smith’s Plumbing as I am an extremely pleased customer!"- Magda F.![]()
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“Best customer service I have ever received!”- Lynn K.
I can highly recommend Smith’s plumbing!
"I can highly recommend Smith’s plumbing! Will Newman came and helped us uncover a leak that was coming from under our refrigerator. Will took the time to make a video report for our insurance adjuster and also made a call to a water mitigation company that showed up the next morning. Best customer service I have ever received!"- Lynn K.![]()
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“Great job! The crew was friendly and courteous, which is a plus for me, great customer service goes a long way.”- Former Client
They did everything we discussed at an affordable price!
"Great job! The crew was friendly and courteous, which is a plus for me, great customer service goes a long way. I was well informed of the process for the project. They did everything we discussed at an affordable price. I appreciate how they refilled my yard back. It will be easier to get my lawn back in shape and summer ready."- Former Client![]()
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“They made my situation priority and got me taken care of in no time.”- Raven W.
Exceptional service from the front desk to the technician!
"Exceptional service from the front desk to the technician! They made my situation priority and got me taken care of in no time. My technician was Mr. Brock and up front and honest from the jump. Very knowledgeable, clean, respectful and efficient. I would recommend Smith's Plumbing Services to anyone I know! Not to mention, affordable!"- Raven W.![]()
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“I would recommend to anyone their services, they were upfront on costs and their estimates.”- Reggie W.
Their technicians and management were very professional and helpful.
"Smith Plumbing was awesome and went beyond normal procedures to provide us the support we needed to stop a main line water leak at our home. Their technicians and management were very professional and helpful. I would recommend to anyone their services, they were upfront on costs and their estimates. My wife and I appreciate their service and won't hesitate to call again on any plumbing issue we or friend and family incur."- Reggie W.![]()
WHAT MAKES US THE WISE CHOICE?
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We have over 15 years in business serving the community.
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We offer emergency appointments and are available 24/7.
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We provide upfront pricing, so you know what you will pay.
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We're locally owned and stay very involved in our community.
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