About Smith's Plumbing, Heating & Air
In 2010, Dustin Smith set out with a single truck and a clear mission: to bring honesty and hometown care back to the trades. That commitment has shaped every decision and service call since. Our brand of service is rooted in the principle that customer relationships are built on every repair and installation. It is an opportunity to solidify trust and treat people like family.
As the company has grown, so has our vision. Today, we operate under the leadership of our General Manager, Tommy Berish and Service Manager, Tim Francher, who continue to uphold the values established at our inception. We have grown from that single truck into a robust team of over 50 employees. This expansion has never been just about becoming a larger company. It’s about increasing our capacity to help our neighbors while maintaining high standards.
Our leaders guide our team with a shared vision of constant growth and improvement. We invest in our staff to ensure they possess the skills and knowledge necessary to handle modern plumbing, heating, and air conditioning systems. Despite our growth, our mission is the same. We aim to treat every customer like family and earn the right to be your trusted and reliable team for life. We view our size as an asset that allows us to respond faster and more effectively to your needs without ever losing the personal touch that defined our early years.
WHAT MAKES US THE WISE CHOICE?
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We have over 15 years in business serving the community.
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We offer emergency appointments and are available 24/7.
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We provide upfront pricing, so you know what you will pay.
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We're locally owned and stay very involved in our community.
A Culture of Care & Honesty
Our company culture centers on the idea that we are serving our neighbors and friends. When you call us, you are connecting with people who live in your community and understand the specific challenges of maintaining a home in Memphis and the surrounding areas.
Our job is to alleviate that stress through clear communication and honest practices. We do not upsell unnecessary services or obscure our pricing. Instead, we provide straightforward solutions that address your actual needs. This focus on honesty is how we maintain the legacy Dustin Smith started and how we continue to thrive under Tommy Berish and Tim Francher. We want you to feel confident that we have your best interests in mind from the moment we answer the phone until the job is complete.
Building Relationships for Life
Our goal is not to complete a single transaction but to build a lasting relationship with you. We want to be the first number you dial whenever you need help with your home's mechanical systems. We work hard to earn that privilege on every visit. By combining our technical capabilities with a desire to help, we position ourselves as partners in your home comfort maintenance.
We stand behind our work because we value what we do. When you choose Smith's Plumbing, Heating & Air you are choosing a team that prioritizes your safety and comfort. We look forward to continuing our tradition of service and integrity for many years to come.
Experience the peace of mind that comes from working with a team that treats you like family. Call us at (901) 290-1110 or fill out our online form to schedule your service today.
5-Star Service That Speaks for Itself Hear From Smitty's Fans
Smith’s has earned over 3,000 5-star reviews because we treat every home like our own.
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“It started with Brock, a proficient, patient, helpful, thorough, and courteous representative of Smith’s Plumbing who arrived at scheduled time.”- Magda F.
I am an extremely pleased customer!
"It started with Brock, a proficient, patient, helpful, thorough, and courteous representative of Smith’s Plumbing who arrived at scheduled time. With 3 bids on hand, after Brock responded to my questions on different brands of tankless, position of gas and water pipes, along with a competitive price, It was an EASY decision to have Smith’s Plumbing replacing my 2 tanks water heater with a Rinnai RSC 199 tankless! Respectful, pleasant, and skillful install crew, Cody and Eli along with roofer Scott, took great care to protect wood floor and extra careful with hauling equipment up and down the stairs. The tankless water heater was up and running prior to 5PM on the same day. Rest assured it was my first and surely not my last experience with Smith’s Plumbing as I am an extremely pleased customer!"- Magda F.![]()
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“Best customer service I have ever received!”- Lynn K.
I can highly recommend Smith’s plumbing!
"I can highly recommend Smith’s plumbing! Will Newman came and helped us uncover a leak that was coming from under our refrigerator. Will took the time to make a video report for our insurance adjuster and also made a call to a water mitigation company that showed up the next morning. Best customer service I have ever received!"- Lynn K.![]()
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“Great job! The crew was friendly and courteous, which is a plus for me, great customer service goes a long way.”- Former Client
They did everything we discussed at an affordable price!
"Great job! The crew was friendly and courteous, which is a plus for me, great customer service goes a long way. I was well informed of the process for the project. They did everything we discussed at an affordable price. I appreciate how they refilled my yard back. It will be easier to get my lawn back in shape and summer ready."- Former Client![]()
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“They made my situation priority and got me taken care of in no time.”- Raven W.
Exceptional service from the front desk to the technician!
"Exceptional service from the front desk to the technician! They made my situation priority and got me taken care of in no time. My technician was Mr. Brock and up front and honest from the jump. Very knowledgeable, clean, respectful and efficient. I would recommend Smith's Plumbing Services to anyone I know! Not to mention, affordable!"- Raven W.![]()
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“I would recommend to anyone their services, they were upfront on costs and their estimates.”- Reggie W.
Their technicians and management were very professional and helpful.
"Smith Plumbing was awesome and went beyond normal procedures to provide us the support we needed to stop a main line water leak at our home. Their technicians and management were very professional and helpful. I would recommend to anyone their services, they were upfront on costs and their estimates. My wife and I appreciate their service and won't hesitate to call again on any plumbing issue we or friend and family incur."- Reggie W.![]()
