"Your trusted comfort partner for life!" Emergency HVAC

Emergency HVAC Service in Memphis, TN

24/7 Emergency Response for Memphis Homeowners

When your AC dies at 10 PM in July or your furnace goes out on a January night, you need one call to address it. Smith's Plumbing, Heating & Air has served the Memphis area since 2010, handling both emergency cooling and emergency heating under one licensed team. We’re available 24 hours a day, every day of the year, including weekends and holidays.

Our reputation is built on consistent, trustworthy service: over 5,164 Google reviews at a 4.9-star average, a BBB A+ rating, and an Andy Wise Choices endorsement from one of Memphis’s most recognized consumer vetting programs. With a team of more than 50 professionals and a Tennessee-licensed HVAC operation, we’re equipped to handle urgent heating and cooling failures across the Memphis metro.

If your system has stopped working, don’t wait it out. Call us now at (901) 290-1110 or message us online to assess your situation and give you a realistic arrival window based on current availability.

What to Expect When You Call for Emergency HVAC Service

Our fully stocked service vans carry parts for the most common HVAC failures: capacitors, blower motors, thermostats, and refrigerant-related components. That means our technicians can often address the problem in a single visit rather than scheduling a return trip for parts.

Before any work begins, you’ll receive upfront pricing and approve the total cost. Our flat-rate repair pricing doesn’t change based on the time of day. There is a separate after-hours dispatch fee, but the repair cost itself stays the same whether we arrive at noon or midnight. The standard dispatch fee is $59 and is waived when the repair moves forward. Pricing is confirmed over the phone before dispatch, so there are no surprises.

Total Care Club members receive additional advantages during an emergency: no dispatch fee, no after-hours charges, priority scheduling, and 10% off repairs. Financing options are also available for larger repairs or full system replacements when upfront cost is a concern.

When Your HVAC Problem Is a True Emergency

Not every HVAC issue needs an immediate call. Knowing what qualifies as an emergency helps you act fast when it counts and avoid unnecessary urgency when it doesn’t.

These situations warrant immediate action:

Complete system failure in summer heat: Memphis outdoor temperatures regularly exceed 90 degrees Fahrenheit, and indoor humidity climbs fast when cooling stops. Dangerous heat conditions can develop quickly, particularly for young children, elderly residents, and pets.
Complete heater failure during a cold snap: Memphis winters are generally mild but can include hard freezes with temperatures in the single digits. Homes with minimal insulation lose heat rapidly, making a furnace outage a genuine safety risk.
Gas or burning smell from your heating system: Evacuate immediately and call both your gas utility and an HVAC technician. Don’t attempt to diagnose a suspected gas leak yourself.
Carbon monoxide alarm activation: CO is colorless and odorless. A malfunctioning furnace or cracked heat exchanger can produce it without any visible sign. Leave the home immediately if your CO detector activates.
Electrical sparks, loud grinding or screeching, or tripped breakers: These are warning signs of imminent mechanical failure or fire risk and should be treated as emergencies.
Active water leaking from your AC system: Significant condensate leaks can cause serious damage to ceilings, walls, and flooring and warrant prompt service.

Issues like slightly reduced airflow in one room, a unit that cycles more than usual, or a minor performance drop can often wait for a scheduled appointment. If you’re unsure, call us and we can help you decide.

How Memphis’s Climate Stresses HVAC Systems Year-Round

Memphis has a humid subtropical climate with long, hot summers that place sustained stress on air conditioning systems. Units that are poorly maintained or improperly sized are most vulnerable during peak demand in July and August, when systems run nearly continuously. Pollen season is heavy and prolonged in the Mid-South, and outdoor condenser coils clogged with debris are a common trigger for AC failure at the start of the cooling season.

Memphis winters are mild on average, but heating systems that have sat dormant through fall are most likely to fail on the first genuinely cold night of the season. Heat pumps, which are common here because of the moderate climate, can struggle when outdoor temperatures drop sharply during hard freeze events. Older homes in the area often have minimal attic insulation or outdated ductwork, which amplifies the urgency of any system failure by accelerating heat or cooling loss.

WHAT MAKES US THE WISE CHOICE?

We have over 15 years in business serving the community.
We offer emergency appointments and are available 24/7.
We provide upfront pricing, so you know what you will pay.
We're locally owned and stay very involved in our community.

Local Memphis Knowledge That Matters During an Emergency

Smith's Plumbing, Heating & Air has worked in Memphis-area homes since 2010, and that history matters in practice. Older homes in the metro, particularly those built before the 1990s, often have ductwork configurations, equipment placements, and limited chase space that require local familiarity to diagnose efficiently. Our technicians recognize these patterns and don’t spend your emergency visit puzzling through an unfamiliar system.

The Mid-South’s combination of high summer humidity and periodic winter hard freezes means HVAC systems here cycle between two very different types of stress across the year. That seasonal pattern shapes how we approach emergency diagnosis. Our service area covers Memphis and the Greater Memphis area, including Shelby County and surrounding communities.

Ready to Help Around the Clock

When your heating or cooling system fails, our 24/7 phone line connects you directly to dispatch. Our dispatcher can assess your situation and give you a realistic arrival window based on current availability. Online booking is also available if you prefer not to call.

Reach us any time at (901) 290-1110. Smith's Plumbing, Heating & Air is here when you need us most.

Prevent the Next Emergency with Total Care Club Membership

Most HVAC emergencies don’t happen without warning. Irregular cycling, unusual sounds, reduced airflow, and rising energy bills often appear weeks before a full system failure. A trained technician can catch these during a scheduled maintenance visit. The Total Care Club is how Memphis homeowners stay ahead of that curve.

Membership includes two system inspections and four precision tune-ups annually, covering both plumbing and HVAC systems. During those visits, our technicians identify worn components, low refrigerant levels, dirty coils, and degraded heat exchangers before they cause a breakdown. Filter change guidance, thermostat calibration checks, and condensate line inspections are also part of the routine, and these are among the most common sources of HVAC failures in the Memphis area.

Members also receive meaningful benefits when an emergency does occur: no dispatch fee, no after-hours charges, priority scheduling, and 10% off repairs. Annual maintenance is a reliable way to extend equipment life and reduce the likelihood of an unplanned repair or replacement. Membership is open to homeowners across the Greater Memphis service area.

5-Star Service That Speaks for Itself Hear From Smitty's Fans

Smith’s has earned over 3,000 5-star reviews because we treat every home like our own.

4.9 5308 Reviews

View All Reviews

I am an extremely pleased customer!
“It started with Brock, a proficient, patient, helpful, thorough, and courteous representative of Smith’s Plumbing who arrived at scheduled time.”

- Magda F.

I am an extremely pleased customer!
"It started with Brock, a proficient, patient, helpful, thorough, and courteous representative of Smith’s Plumbing who arrived at scheduled time. With 3 bids on hand, after Brock responded to my questions on different brands of tankless, position of gas and water pipes, along with a competitive price, It was an EASY decision to have Smith’s Plumbing replacing my 2 tanks water heater with a Rinnai RSC 199 tankless! Respectful, pleasant, and skillful install crew, Cody and Eli along with roofer Scott, took great care to protect wood floor and extra careful with hauling equipment up and down the stairs. The tankless water heater was up and running prior to 5PM on the same day. Rest assured it was my first and surely not my last experience with Smith’s Plumbing as I am an extremely pleased customer!"

- Magda F.
I can highly recommend Smith’s plumbing!
“Best customer service I have ever received!”

- Lynn K.

I can highly recommend Smith’s plumbing!
"I can highly recommend Smith’s plumbing! Will Newman came and helped us uncover a leak that was coming from under our refrigerator. Will took the time to make a video report for our insurance adjuster and also made a call to a water mitigation company that showed up the next morning. Best customer service I have ever received!"

- Lynn K.
They did everything we discussed at an affordable price!
“Great job! The crew was friendly and courteous, which is a plus for me, great customer service goes a long way.”

- Former Client

They did everything we discussed at an affordable price!
"Great job! The crew was friendly and courteous, which is a plus for me, great customer service goes a long way. I was well informed of the process for the project. They did everything we discussed at an affordable price. I appreciate how they refilled my yard back. It will be easier to get my lawn back in shape and summer ready."

- Former Client
Exceptional service from the front desk to the technician!
“They made my situation priority and got me taken care of in no time.”

- Raven W.

Exceptional service from the front desk to the technician!
"Exceptional service from the front desk to the technician! They made my situation priority and got me taken care of in no time. My technician was Mr. Brock and up front and honest from the jump. Very knowledgeable, clean, respectful and efficient. I would recommend Smith's Plumbing Services to anyone I know! Not to mention, affordable!"

- Raven W.
Their technicians and management were very professional and helpful.
“I would recommend to anyone their services, they were upfront on costs and their estimates.”

- Reggie W.

Their technicians and management were very professional and helpful.
"Smith Plumbing was awesome and went beyond normal procedures to provide us the support we needed to stop a main line water leak at our home. Their technicians and management were very professional and helpful. I would recommend to anyone their services, they were upfront on costs and their estimates. My wife and I appreciate their service and won't hesitate to call again on any plumbing issue we or friend and family incur."

- Reggie W.

Start Saving with Our Total Care Club

Maintenance Membership

Protect your home, your comfort, and your budget. Sign up today for year-round peace of mind.

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6843 Summer Ave
Memphis, TN 38134

Call Us Today! 901-290-1110