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Total Care Club Terms and Conditions

Smith’s Plumbing, Heating & Air reserves the right to update or modify the terms, conditions, and benefits of the Total Care Club membership at any time. In the event of a material change, members will be notified via email, text message, or mail within 30 days of the change taking effect. Upon receiving notice of updated terms, you will have 30 days to cancel your membership with no penalty or cancellation fees if you choose not to accept the new terms. Continued use of the membership beyond the 30-day notice period constitutes acceptance of the revised terms.

Included Benefits & Warranty 
All listed Total Care Club benefits are included, along with a lifetime labor-only warranty for the installation of eligible plumbing and HVAC fixtures, devices, and products supplied and installed by Smith’s Plumbing, Heating & Air. This warranty covers workmanship defects for as long as the member remains enrolled in the Total Care Club and the membership is in good standing. This warranty does not cover the fixture, device, or equipment itself. All parts and materials are covered solely by the manufacturer’s warranty, when applicable. This labor warranty excludes consumable items, motorized equipment, non-premier or third-party products, customer-supplied materials, ordinary wear and tear, cosmetic damage, mineral buildup, chemical damage, and any loss caused by misuse, neglect, vandalism, fire, flood, freezing, or other acts of God. Any modification, repair, or maintenance performed by another individual or company will void this warranty.

Tune-Ups, Inspections & Service Scheduling 
All tune-ups and inspections included in this agreement—plumbing and HVAC—must be performed during normal business hours, Monday through Friday, 7:30 AM to 4:30 PM, excluding holidays. It is the member’s responsibility to schedule and use all included annual benefits within their 12-month membership term. Unused benefits do not roll over. To receive membership benefits, members must contact our office during business hours. Appointment dates and time windows are based on availability. While members receive priority emergency service, availability is not guaranteed and will be scheduled according to technician capacity and service area coverage. Installations must comply with all local codes. Additional repairs may be required for safe and efficient performance of your plumbing and HVAC systems; these additional repairs will incur additional charges. Other conditions may be required for eligibility as determined by our technician.

Membership Term, Billing & Cancellation 
All Total Care Club memberships are based on a 12-month contractual term and require recurring monthly payments. Lump-sum annual payments may be accepted at management’s discretion. Members may submit written notice of cancellation at any time; however, cancellation applies only to the upcoming renewal period and does not terminate the current 12-month agreement early. No partial-month refunds will be issued. If a membership payment fails or is not received, all membership benefits will be suspended until payment is made and the account is returned to good standing. If unresolved for 90 days, the membership will be automatically cancelled, and reactivation fees may apply if the member chooses to re-enroll at a later date. Smith’s Plumbing, Heating & Air reserves the right to change, add, or remove membership benefits, perks, or included services at any time and at our sole discretion. Benefit changes may be made without prior notice when not material. If pricing changes for a new membership term, a minimum 60-day notice will be provided. Members will have 30 days from the date of notice to submit written cancellation if they choose not to renew.

Eligibility 
This membership is available exclusively for residential homeowners and private landlords. Property management companies and commercial properties are not eligible. Each membership must be purchased per service address, and benefits do not transfer across multiple properties. Residential homeowners may request to transfer their membership to a new address if they move; however, benefits may only be active for one property at a time.