The video showcases Smith's Plumbing, Heating and Air's daily operations, including shots of their building and sign, highlighting the team in action. Employees are seen answering calls, walking through the office, and interacting with customers at their homes. The video also features technicians performing various plumbing services, reinforcing the company’s commitment to quality and customer care. It emphasizes the team’s professionalism and readiness to handle plumbing and HVAC needs with efficiency and care.
Expert service under one roof with Smitty and the team. Up-front pricing. 24/7 availability. Let’s make your home truly comfortable.
Plumbing and HVAC Services in Arlington, TN
System Repairs, Replacement, and Maintenance
You can tell a lot about a plumbing or HVAC company in the first ten minutes. Before any work starts, our technicians text you an arrival window, walk you through what the diagnostic revealed, and put the options in writing. Smith's Plumbing, Heating & Air has worked that way since 2010, and the one-truck shop Dustin Smith opened then now runs as a licensed team of more than 50, holding an A+ BBB rating and more than 3,000 five-star reviews.
A growing share of our work is planned rather than urgent, and that's deliberate. A homeowner who stays ahead of their systems doesn't end up making decisions at 2 a.m. with water on the floor, which is the one part of this we can change for you before anything breaks.
Want plumbing and HVAC service in Arlington scheduled instead of as an emergency? Call (901) 673-7700 or request a visit online.
What Our Plumbing and HVAC Team Handles
Because our license covers plumbing and HVAC, the same crew can close out both plumbing and HVAC issues on a single work order. That saves you a second diagnostic fee when trouble hits two systems at once.
Our work covers the plumbing and HVAC systems across your home, including:
- Cooling and heating
- Everyday plumbing
- Sewer and drain lines
- Water heaters and filtration
- Air quality and ducts
Most jobs finish in one visit. When a project grows into something larger, we lay out the scope and cost first so the budget conversation happens before the work does.
Get a Fixture for FREE with Each Package
WHAT MAKES US THE WISE CHOICE?
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We have over 15 years in business serving the community.
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We offer emergency appointments and are available 24/7.
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We provide upfront pricing, so you know what you will pay.
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We're locally owned and stay very involved in our community.
Andy Wise stands with Smith's Plumbing, Heating and Air. With Wise Choices, Andy does the work for you: conducting the research, vetting the businesses and putting his seal of approval on the businesses you can trust to be YOUR Wise Choices.
5-Star Service That Speaks for Itself Hear From Smitty's Fans
Smith’s has earned over 3,000 5-star reviews because we treat every home like our own.
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“It started with Brock, a proficient, patient, helpful, thorough, and courteous representative of Smith’s Plumbing who arrived at scheduled time.”- Magda F.
I am an extremely pleased customer!
"It started with Brock, a proficient, patient, helpful, thorough, and courteous representative of Smith’s Plumbing who arrived at scheduled time. With 3 bids on hand, after Brock responded to my questions on different brands of tankless, position of gas and water pipes, along with a competitive price, It was an EASY decision to have Smith’s Plumbing replacing my 2 tanks water heater with a Rinnai RSC 199 tankless! Respectful, pleasant, and skillful install crew, Cody and Eli along with roofer Scott, took great care to protect wood floor and extra careful with hauling equipment up and down the stairs. The tankless water heater was up and running prior to 5PM on the same day. Rest assured it was my first and surely not my last experience with Smith’s Plumbing as I am an extremely pleased customer!"- Magda F.![]()
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“Best customer service I have ever received!”- Lynn K.
I can highly recommend Smith’s plumbing!
"I can highly recommend Smith’s plumbing! Will Newman came and helped us uncover a leak that was coming from under our refrigerator. Will took the time to make a video report for our insurance adjuster and also made a call to a water mitigation company that showed up the next morning. Best customer service I have ever received!"- Lynn K.![]()
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“Great job! The crew was friendly and courteous, which is a plus for me, great customer service goes a long way.”- Former Client
They did everything we discussed at an affordable price!
"Great job! The crew was friendly and courteous, which is a plus for me, great customer service goes a long way. I was well informed of the process for the project. They did everything we discussed at an affordable price. I appreciate how they refilled my yard back. It will be easier to get my lawn back in shape and summer ready."- Former Client![]()
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“They made my situation priority and got me taken care of in no time.”- Raven W.
Exceptional service from the front desk to the technician!
"Exceptional service from the front desk to the technician! They made my situation priority and got me taken care of in no time. My technician was Mr. Brock and up front and honest from the jump. Very knowledgeable, clean, respectful and efficient. I would recommend Smith's Plumbing Services to anyone I know! Not to mention, affordable!"- Raven W.![]()
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“I would recommend to anyone their services, they were upfront on costs and their estimates.”- Reggie W.
Their technicians and management were very professional and helpful.
"Smith Plumbing was awesome and went beyond normal procedures to provide us the support we needed to stop a main line water leak at our home. Their technicians and management were very professional and helpful. I would recommend to anyone their services, they were upfront on costs and their estimates. My wife and I appreciate their service and won't hesitate to call again on any plumbing issue we or friend and family incur."- Reggie W.![]()
A Maintenance Schedule You Don't Have to Keep Track Of
Staying ahead of a system means remembering things nobody wants to remember. We keep that calendar, and visits get set around the stretches of the year that put the most load on your equipment.
Ahead of Summer
Cooling gets checked before the first sustained stretch in the 90s: refrigerant charge, capacitor condition, coil and drain condition. If you run in-ground sprinklers, the annual backflow test comes due in the same window, and our tester handles the assembly and files the report while we're already on the property. One visit, two items off your list.
Ahead of Winter
Heating gets the same treatment before the Mid-South swings from mild to hard freeze inside a week. An igniter about to fail or a heat pump low on charge turns up on a fall visit instead of a January night. We also insulate the hose bibs and long supply runs that sit exposed on a larger lot, because that's the split that floods a crawlspace while you're asleep.
Through the Year
Plumbing gets an annual look: water heater flush, pressure check, drain condition, fixture wear. If your water heater came with a newer house, a builder-grade tank rarely matches how a family uses hot water, and we'll tell you where a tankless conversion pays for itself and where it doesn't.
None of this asks you to track it. The visits get scheduled, and you hear about a problem while it's still a maintenance item instead of an emergency.
What Total Care Club Membership Covers
Arlington has the newest housing stock among the Shelby County suburbs, with a median build year of 2005. More than three-quarters of the town went up in 2000 or later. That means a large share of the town's water heaters and original systems are aging on the same schedule, which is the situation our Total Care Club is built for.
Most emergency calls we run trace back to something an annual inspection would have caught while it was still a small repair.
Members receive the following across the Standard, Premium, and Elite tiers:
- Annual plumbing and HVAC inspections
- No evaluation fees and no after-hours pricing
- Priority response
- Repair discounts and monthly raffle entries
Regular maintenance stretches the life of equipment you already own and keeps more of your budget out of emergency repairs. Ask our team which tier fits your home.
Invested in Our Communities
Dustin Smith built 901 Gives alongside the company. It has handed out thousands of free meals, delivered food to first responders, sponsored the Try My Best Adaptive Triathlon as a 2025 Blue Whale sponsor, raffled appliances for families in need, and partnered with Realities for Children.
If you'd rather your money stay in the city you live in, that's the practical case for calling a locally owned company. Reviewers here call out technicians by name, and describe the same two things: a clear account of what was wrong and a clean worksite when it was over.
Whether it's a leak tonight or a system upgrade you're planning for next year, Smith's Plumbing, Heating & Air gives you the facts and lets you decide what to do with them.
Put our Arlington plumbing and HVAC team on the job. Call (901) 673-7700 or book a visit online, and we'll send a licensed technician out.
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